Refund & Return Policy

At Patriots Shipping Containers, we are committed to maintaining transparent and fair return practices. This Return & Refund Policy applies to all purchases made through our website and is publicly accessible without requiring login, registration, or personal information.

This policy covers both defective and non-defective products, including returns related to buyer’s remorse, project cancellations, ordering errors, or changes in customer requirements.

1. 30-Day Return Window

We accept return requests within 30 calendar days from the confirmed delivery date.

To qualify for a return, the product must:

  • Be unused and not installed
  • Remain in the same condition as delivered
  • Not be structurally modified, welded, drilled, painted, or altered
  • Be free from additional damage beyond normal inspection handling
  • Have a return request submitted within 30 days of delivery

Return eligibility applies to both defective and non-defective products unless otherwise stated below.

2. Non-Defective Returns (Buyer’s Remorse)

We understand that project requirements may change. If you no longer need the container or accidentally ordered the wrong size or type, you may request a return within the 30-day return window.

For non-defective returns:

  • Customers are responsible for all return freight costs
  • Products must be returned in their original condition
  • Original outbound delivery charges are non-refundable

We do not charge restocking fees.

3. Defective or Damaged Products

If a product arrives damaged, structurally compromised, or materially different from the agreed specifications:

  • The issue must be reported within 7 calendar days of delivery
  • Customers must provide clear photographs and a written description
  • Delivery damage should be noted on the bill of lading whenever possible

After review, we may provide one of the following remedies:

  • Repair
  • Replacement
  • Partial refund
  • Full refund

Return freight arrangements for confirmed defective products will be coordinated accordingly.

4. Custom or Modified Equipment

Custom-built, special-order, or modified containers — including structural alterations, additional doors, refrigeration systems, electrical installations, branding, or custom paint — are non-returnable unless defective or not built according to approved specifications.

Due to the specialized nature of customized industrial equipment, these sales are considered final once production begins.

5. Return Authorization Process

All returns require prior written approval.

To initiate a return, contact:

Email: support@patriotsshippingcontainers.com
Phone: +1 (626) 240-3244

Once approved, a Return Authorization (RA) number and detailed return instructions will be provided.

Returns submitted without authorization may be refused.

6. Return Shipping & Freight

Due to the size and weight of industrial shipping containers:

  • Return freight must be arranged through licensed and insured transport providers
  • Customers are responsible for ensuring safe loading conditions and pickup accessibility
  • Return freight costs are the customer’s responsibility for non-defective returns

We recommend coordinating with our logistics team to ensure safe and compliant transportation handling.

7. Inspection & Refund Processing

Once a returned product is received:

  • The equipment will undergo inspection
  • Product condition and return eligibility will be verified
  • Refund approval will be finalized

Approved refunds are issued to the original payment method within 14 business days after inspection approval.

Refund amounts may exclude:

  • Original outbound shipping charges (for non-defective returns)
  • Any documented damage occurring after delivery

We do not charge restocking fees.

8. Exchanges

We accept exchanges within the 30-day return period, subject to product availability.

If the replacement product differs in price:

  • Price differences will be invoiced or refunded accordingly
  • Freight cost differences may apply

9. International Orders

International returns follow the same 30-day eligibility period.

Customers are responsible for:

  • Return freight costs
  • Customs documentation
  • Import/export duties
  • Any related governmental fees

Refunds are issued only after inspection and approval.

10. Policy Consistency

This Return & Refund Policy applies consistently across:

  • Our website
  • Footer disclosures
  • Merchant Center settings
  • Customer support communications

If any discrepancy exists, this published policy shall govern.

11. Contact Information

Patriots Shipping Containers

Address: 1960 Afton St, Houston, TX 77055, USA
Phone: +1 (626) 240-3244
Email: support@patriotsshippingcontainers.com
Website: patriotsshippingcontainers.com